OUR PRIVACY POLICY

Patio Elba
Operated by: 1657 Fernandez Juncos LLC & Capital Jetset LLC
Website: https://www.patioelba.com
Effective Date: February 25, 2026
 

1. INTRODUCTION

Patio Elba (“Patio Elba,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy describes how we collect, use, disclose, store, and safeguard personal information when you:
 

  • Visit our website
  • Make reservations
  • Use our booking engine
  • Communicate with us
  • Subscribe to marketing communications
  • Interact via messaging platforms
  • Engage with our affiliated companies

This Policy applies to:

  • The Patio Elba website
  • Our booking engine powered by Freetobook
  • Messaging systems and third-party tools used in connection with guest communication
  • Our affiliated entity, Capital Jetset LLC, where applicable
     

2. WHO WE ARE

Patio Elba is a boutique hospitality property located in San Juan, Puerto Rico.
Patio Elba operates in affiliation with Capital Jetset LLC, which may provide operational, marketing, financial, and administrative services.
Patio Elba may conduct business, advertise, or operate under additional trade names including but not limited to Patio Elba Suites, Patio Elba Hotel, and Patio Elba Boutique Hotel. Any reference to these names shall be deemed to refer to Patio Elba and its operating entity and affiliated company Capital Jetset LLC for all legal, operational, and contractual purposes.
For privacy inquiries, contact:

3. INFORMATION WE COLLECT

A. Information You Provide
When making a booking or contacting us:

  • Full name
  • Address
  • Email address
  • Telephone number
  • Payment information
  • Names of accompanying guests
  • Government ID details (when legally required)
  • Special accommodation requests

When subscribing to communications:

  • Email address
  • Phone number (for SMS or WhatsApp)

B. Booking Engine (Freetobook)

We use Freetobook as our booking software provider. When booking:

  • Personal information is stored within the Freetobook system
  • Payment information is processed via PCI Level 1 compliant gateways
  • Patio Elba and Freetobook act as joint data controllers for booking-related data

C. Messaging Platforms

We use third-party communication platforms, including:

  • RingCentral (voice/SMS communication)
  • WhatsApp Business
  • Asksuite (chat automation and guest messaging platform)

When you communicate through these services:

  • Messages may be stored on third-party servers
  • Data is processed according to those providers’ privacy policies
  • We access communications solely for operational purposes

D. Payment Processors

We use secure payment providers including:

  • Stripe
  • Authorize.net

We do not store complete credit card numbers on our own servers.
Payments are processed directly through PCI-compliant third-party systems.

E. Automatically Collected Information

When visiting our website:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Referral source
  • Interaction behaviour

Collected via:

  • Cookies
  • Google Analytics
  • Meta Pixel
  • Advertising platforms
     

4. COOKIES & CONSENT BANNER

We use cookies for:

  • Booking functionality
  • Analytics
  • Advertising & remarketing
  • Performance optimization

We utilize a consent banner that allows users to

  • Accept all cookies
  • Reject non-essential cookies
  • Customize cookie preferences

You may withdraw consent at any time via your browser settings.
 

5. HOW WE USE YOUR INFORMATION

We process data for:
Booking & Hospitality Services

  • Reservation processing
  • Guest communication
  • Check-in compliance
  • Customer support

Marketing

  • Email newsletters
  • Promotional offers
  • Retargeting advertisements
  • Direct marketing (where consent is obtained)

Fraud Prevention

  • Payment verification
  • Risk monitoring
  • Identity verification

Legal Compliance

  • Puerto Rico hospitality regulations
  • Tax reporting
  • Government requests

6. SMS MARKETING COMPLIANCE

If you opt into SMS communications:

  • You provide express written consent
  • Message frequency varies
  • Standard carrier rates may apply
  • You may opt out at any time by replying “STOP”

We comply with:

  • U.S. Telephone Consumer Protection Act (TCPA)
  • CTIA guidelines

We do not share SMS opt-in data with third parties for unrelated marketing.
 

7. DATA SHARING

We may share personal data with:

  • Freetobook
  • Stripe
  • Authorize.net
  • RingCentral
  • WhatsApp (Meta)
  • Asksuite
  • Marketing service providers
  • Capital Jetset LLC (affiliate entity)
  • Government authorities when required by law

We do NOT sell personal information.
 

8. DATA RETENTION

We retain data:

  • For the duration of your stay
  • As required for tax and accounting compliance
  • For legitimate business purposes
  • For repeat guest recognition

Data is not retained longer than necessary under applicable laws.
 

9. SECURITY MEASURES

We implement reasonable safeguards including:

  • SSL encryption
  • Secure hosting environments
  • Role-based access controls
  • PCI-compliant payment processing
  • Vendor due diligence

However, no electronic transmission or storage system is 100% secure.
 

10. DATA BREACH NOTIFICATION

In the event of a data breach involving personal information:

  • We will investigate promptly
  • We will notify affected individuals where legally required
  • We will comply with applicable state, federal, and international notification laws

Notification timelines will follow jurisdictional requirements
 

11. YOUR RIGHTS (GDPR & GENERAL RIGHTS)

Depending on your location, you may have rights to:

  • Access your data
  • Correct inaccuracies
  • Request deletion
  • Restrict processing
  • Object to marketing
  • Withdraw consent

Contact: info@patioelba.com
 

12. CALIFORNIA PRIVACY RIGHTS (CCPA / CPRA)

If you are a California resident, you have the right to:

  • Know what personal information we collect
  • Request deletion
  • Request correction
  • Opt-out of sale or sharing of personal data
  • Non-discrimination for exercising privacy rights

We do not sell personal information.
To exercise your rights:
✉️ info@patioelba.com
Verification may be required before fulfilling requests
 

13. INTERNATIONAL TRANSFERS

Data may be processed in the United States or other jurisdictions where our service providers operate.
We take commercially reasonable steps to ensure appropriate safeguards are in place.
 

14. CHILDREN’S PRIVACY

Our services are not directed toward individuals under 18.
We do not knowingly collect personal data from minors without parental consent.
 

15. THIRD-PARTY LINKS

We are not responsible for the privacy practices of external websites linked on our site.
 

16. AFFILIATED COMPANIES

Patio Elba may share necessary operational data with its affiliated company, Capital Jetset LLC, for:

  • Marketing
  • Operations
  • Financial administration
  • Guest service optimization

Such sharing is limited to legitimate business purposes.
 

17. ARBITRATION & DISPUTE RESOLUTION

By using this website, you agree that:

  • Any dispute relating to privacy or data use shall first be addressed through good-faith negotiation.
  • If unresolved, disputes shall be submitted to binding arbitration in Puerto Rico.
  • Arbitration shall be conducted under applicable commercial arbitration rules.
  • You waive the right to participate in class-action proceedings.

This clause does not limit statutory rights that cannot legally be waived.
 

18. CHANGES TO THIS POLICY

We reserve the right to modify this Privacy Policy at any time.
Updates will be posted with a revised effective date.